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Terms and Conditions HEADING_TITLE

Terms and Conditions


 

Billing

KingDirect.com accepts all major credit cards including Visa, MasterCard, Discover, and American Express. There are no credit card surcharges.

Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company may require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security.

Please note that we will accept credit cards with verifiable account information with the Card Issuer. In the event that the Card Issuer is located outside of U.S., we may not be able to process the order. All transactions are subject to verification for safety and security purposes.

We also accept cashier's checks, money orders, personal checks, money wires, and purchase orders. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information.

 

Pricing, availability, typos and errors.

 

Due to the fast pace of the computer and consumer products industries, prices, specification and availability of products change without prior notice.

Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction.

We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, KingDirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, KingDirect.com shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IC PC PARTS.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Although Internet online processing generates an automatic confirmation and response via e-mail, KingDirect.com may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products.

KingDirect.com . reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.

Service and Support

 

Unlike many other online companies that reply with generic e-mail responses, each and every e-mail received by KingDirect.com is answered by an actual person.

In addition, we strive to answer every e-mail within a 24-hour period. Sometimes this is not always possible but we do answer all e-mails as soon as is possible and in the shortest time possible.

We have kind, caring customer service representatives that genuinely care about you and your order. We will do everything we can to satisfy you, as we want you to remain a KingDirect.com Customer.

Please email us via the Contact Us Link provided .

 

Shipping Information

Once an order has been placed, an automated confirmation email that includes the details of the order will be provided.

The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse or the manufacturer's) and the selected Shipping method (Ground, 3 day, 2nd Day, Overnight, Overnight Morning delivery).

The processing time for Air orders (3 Day, 2 Day, Overnight and Overnight Morning) may take up to 24 hours. Most orders received before 11AM PST will ship the same day. Ground orders may take up to 48 hours for us to process. Some orders may require a little longer, depending on availability and location of the warehouse used and on the verification process and funds clearance of your credit card information. You will be notified via email in case such problems arise.

KingDirect.com does not process an order on weekends and Holidays. Orders placed over the weekend and on a Holiday will be processed the following business day.

Orders are shipped via UPS, FedEx, or other freight companies. Shipments to Alaska, Hawaii and Puerto Rico residents must be shipped 2-day air. Hawaii and Alaska shipments require at least a 48 to 72 hour processing time while Puerto Rico orders may take 2 to 6 business days to process.

Items in stock will be shipped to you from our Florida warehouse. KingDirect.com does not allow re-routing of packages while in transit for security purposes

International Shipping

Please note that we are unable to accept International Orders at this time. This will change in the near future. This includes APO addresses, and Guam. Unfortunately, at this time we can only fulfill orders that are shipped within the Continental United States. We are working on expanding our shipping options and hope to bring you this service at a later date. We apologize for the inconvenience.

Back Orders

KingDirect.com does not accept back orders at this time. If the product you ordered is unavailable we will inform you via e-mail that we cannot fulfill your order and we will not charge your credit card for the non available item, or if availability ran out while in shipping process we will refund your credit card and inform you via e-mail.

Warranty and the Page Computer Extended Warranty

All new products carry the full manufacturer warranty. . Warranties for used, open box, and refurbished products vary. Contact our sales department for warranty information regarding these products. Please ask our sales team for warranty coverage information for the item you are interested in prior to placing your order.

Cancellation

If you need to cancel an order, please use our contact link to inform us. Due to the fast processing time we provide, we can only guarantee the cancellation request of your order for the following:

Your order is on-hold due to credit card verification or item is not available.
Please Note! All times are Eastern Standard Time.

There are no charges for cancellations prior to shipping. The customer is held responsible for all shipping charges for orders canceled after shipment.

Returns

RETURN POLICY

All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
All non-defective returns are subject to a 15% restocking fee.
All defective returns for refund will be charged 10% handling fee.
Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.
The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.
Opened Software or tampered-with Software is non-returnable.
Computer systems, notebook systems, and handhelds are non-returnable.
Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.
KingDirect.com reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product.
After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed.
All shipping expenses in sending back a defective product for REPLACEMENT only is paid by the customer.
All shipping expenses in sending back a defective product for refund is paid for by the customer. KingDirect.com does not refund shipping charges.
All Defective RMA returns found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.
If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement. ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED!
All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.
In order to get an RMA number you will need to contact us via our contact link with the words RMA request written in the subject line. Once there, please describe the problem, and state whether yu are requesting an exhange or refund. You will need to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return.
Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse
RETURN PROCEDURES ON DEFECTIVE PRODUCTS FOR REPLACEMENT ONLY

1. KingDirect.com will pay for shipping cost in sending back a defective product for REPLACEMENT ONLY. We will send your replacement product within 20 to 30 business days upon receipt of the defective product. If you need a replacement product immediately, we may process a new order for you and ship the same product (depending on availability) after billing your credit card account. Once the defective product has been received, we will credit your account for the price of the product.

2. Unfortunately we cannot pay for the shipping cost if you opt for a refund or store credit instead of replacement.

3. KingDirect.com will provide a prepaid shipping label ground delivery only. You can print out the prepaid shipping label that we are going to send you via email and bring the package with all the original manufacturers package, manuals and accessory if any, to any UPS station in your area.

4. On some cases, we will provide you a calltag wherein the product will be picked up by the courier Representative in the same address where it was delivered.

RETURN PROCEDURES ON DEFECTIVE RETURNS FOR REFUNDS

1. KingDirect.com will process a credit to your account within 10 to 30 business days upon receipt of the defective product or sooner. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee.

2. To avoid being charge the handling fee, we encourage our customer to choose replacements or store credit instead

3. KingDirect.com does not provide prepaid shipping label or calltag for the return of defective product if you opt for refunds instead of replacement.

4. Any Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order.

My package was damaged during transit

If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please contact us using the contact link with your original order number after you have refused the package. If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via the contact link and provide us with your original order number. When you advise us via email of the damage package, please indicate if you want immediate replacement or refund. For replacement, we can only send you a replacement once the courier company has picked up the damage product. For refund, we will refund your credit card with the full cost of the item after 10 to 30 business days upon receipt by our warehouse.
Please note: a damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed.

 


Mail:    KingDirect.com
          Po. Box 261193
          Tampa, Fl. 33685

Offices: 12021 Tuscany Bay Dr.
             Suite 202,
             Tampa, Fl. 33626

Phone:    813 814 9331
eFax:      801 454 8071

Email:  To avoid the Spam Plague as much as possible,
          we dont list email addresses for the email  
          spiders to gather and spam us.
          Please use our Contact link for all   
          correspondence. we appreciate you understanding
          the necessity.

 

 

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